Returns & refunds

If a pack arrives damaged, short in count or in the wrong colour, tell us within 48 hours of delivery with photos of the parcel and the product.

We will replace the affected packs or refund them in full, whichever you prefer.

Opened packs that are not damaged or incorrect cannot be returned, since craft material cannot be resold once handled.

Approved refunds go back to the original payment method through Razorpay and usually reach you in 5–7 working days.

If a shipment is lost in transit, we raise it with the courier and replace or refund your order once the claim is confirmed.